Shipping & Returns Policy

What types of payment do you accept?

We accept Visa, American Express, MasterCard, for online purchases. The total dollar amount of your order is allocated at the time your card is approved. If your credit card is declined for any reason, your order will be automatically canceled. If you would like to make a purchase on payments you can sign up Klarna available on our site.

What steps do you take to ensure credit card safety?

Our merchant account used the most sophisticated encryption to protect the security of your credit card information. Every page that requires personal and credit card information uses Secure Socket Layer (SSL) encryption, designed to render information unreadable should anyone try to intercept it. This special digital certificate encrypts credit card numbers and confirms that we are a secure & authorized site.

My credit card was declined, but I still see a charge on my account from Joli Visage Skincare Did my order go through?

If your credit card was declined, you may still see a temporary hold on your account from Joli Visage Skincare. The charge will go away shortly, depending on your bank's policies. Your order will need to be placed again with another form of payment, or by correcting any possible errors in billing address and zip code, or funds availability.

What if I receive the wrong item, something was missing from my order, or a product arrived broken or damaged?

Please contact us right away and our customer care team will take care of you. You can contact by email kelly@jolispa.com. Do not throw away your box, packaging, or leaking bottles. Pictures are often required for resolution.

WHAT IF I NEED TO CANCEL AN ORDER?

You can cancel your order for a refund to your credit card or receive a store credit, if you do so within 12 hours. After that time, you will go through our returns process.

Can I make changes to my order after it has been placed?

We cannot make changes to an order once it is placed. The best policy is to double-check all orders before checking out. We also cannot guarantee combining separate orders.

RETURN POLICY:

Refund or Exchange: We hope you love everything that you order, but if you are unhappy with any of the products that you receive, you may send them back within 30 days but a deduction of 20% for the restocking fee.

We thank you for making a purchase. Our goal is to fit each client with the right products suited to their skin needs and preferences. We provide extensive information on our website, reviews, as well as personal email consultations to help clients decide what items to try from our line.

In order to offer high end and concentrated formulas at the price point offered products returned must be 50% full, and we must receive within 30 days of the date of purchase with a 20% restocking fee. We do not provide return postage.

SHIPPING:

If you receive free shipping on an order and return the entire order, the cost of the original shipping fee will also be deducted from your refund.

Return address:

Joli Visage Skincare/Jolie Day Spa

24885 Whitewood Rd. Suite 101 Murrieta, Ca. 92563

Policy

Skincare Exchanges are accepted for Skincare products that are not a perfect match for your skin type type and can be exchanged if 50% of the product remain. Exchange shipping is paid for by the customer.

Devices

We offer a 30-Day Warranty for devices against manufacturer defects. The cost of shipping is not provided. After careful inspection we will determine if there is default in the device and if defaults are found we will issue an exact refund for a store credit or credit to the original credit card.

The following products are non-refundable: sample sets, gift certificates, gifts purchased with rewards points, JoliPro Led Facial Panel, Curestem Cell Healer Ampoules, JoliPro Led Facial Rejuvenation light Mask, Filorga NCTF 135 HA, JoliPro Visage 6 Modality Facial Device, Nuface Trinity Device, Nufce Elle or Infrared Light Attachment, JoliPro Rf Radiofreqency, Device Clinical Grade, W. Skin H2 Hydro Facial Aqua Infusion Home Kit, Diamond Microdermabrasion Device, Green Peel Herbal Home Treatment.

Ampoules

Filorga & Curestem are not returnable due to being Medical Grade Material.

Shipping Rates For US

Standard shipping within the continental US is free on any order above $100 (not including promotions).Standard fulfillment & shipping takes 5~8 business days after the order is placed using FedEx, or USPS Standard shipping, a flat rate of $6.95 for all orders (for orders under $100)We also offer FedEx Express (3-4 business days), and FedEx 2nd Day Air at additional costs.We understand that skincare products are personal for each skin type. We want you to achieve the results that offer, and desire to find the right product for your specific skin condition.

Please ship returned items in the original packaging and send them to our location within 2 weeks of the authorization:

Jolie Day Spa/Joli Visage Skincare

24885 Whitewood Rd. Suite 101 Murrieta, Ca. 92563

30 Day Return or Exchange policy from the date of purchase.

How do I know my credit card is safe?

Joli Visage Skincare uses the most sophisticated encryption to protect the security of your credit card information. Every page that requires personal and credit card information uses Secure Socket Layer (SSL) encryption, designed to render information unreadable should anyone try to intercept it. This special digital certificate encrypts credit card numbers and confirms that we are a secure & authorized site.